Product Practices Manager (NZTD) at New Zealand Customs Service, Wellington
Mō tēnei tūranga mahi | About this role
- Are you a future focused thought leader who can effectively apply modern delivery practices into different topologies?
- Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector
- Be a part of making genuine change to how we deliver value to our customers and users
- Flexible working + 3 extra Customs' service leave days
Whakapuakanga Tangata Haere ki Aotearoa | New Zealand Traveller Declaration
The New Zealand Traveller Declaration (NZTD) is the new digital form used to collect information from travellers arriving into Aotearoa New Zealand via air and sea. It helps us ensure that people are only bringing in what they should be into our country; improving the safety and security of New Zealand.
The opportunities for how we can now evolve our product to positively impact these travellers and all the Border Protection agencies involved in their journey is endless. Our vision is for a modern, digital and streamlined border into New Zealand that supports seamless travel by air and sea.
To help us achieve this inter-agency vision, we are seeking a highly skilled and motivated Product Practices Manager / Practices Coach to join our newly established NZTD team. We are looking for a driven leader who can shape the continuous improvement of our inter-agency delivery practices at a tactical and strategic level, drive innovation and a shift in mindset to ensure we're making the right decisions on how to progress our product, and who knows how to adapt practices to add value for Customs and other agencies topologies and constraints.
If you thrive in a complex environment and have a passion for continuous improvement and making genuine change, we want you on our team!
What we value in the NZTD Tower:
- Being customer / user focused to determine needs versus wants
- Organising around value being delivered
- Leveraging data to make more effective decisions
- Visibility and transparency
- Focusing on delivering value earlier over increasing delivery velocity
- Empowering and enabling our people and teams
- Embracing diversity, inclusion, and belonging for our people.
Great additions to the NZTD Tower will:
- Use direct and effective communication and are collaborative in all you do
- Respectfully collaborate, compromise, and work together to achieve shared outcomes
- Do what you say you will, and actively self-evaluate to continually grow and develop
- Value honesty in others and yourself, and in turn are able to hear, adapt, and give constructive feedback
- Care about people's wellbeing
- Understand that everyone has a voice and every voice counts
- Not be afraid to give things a go - even if it is unsuccessful, we have learnt something.
Mō tēnei tūranga mahi | About this role
Reporting to the NZTD Tower Manager, this is a critical role in leading wider Customs, the NZTD Tower, other Government agencies, and our Product Delivery teams to deliver value and meet key business milestones.
You are accountable for applying Product and Agile principles and practices across Customs and bringing our Operations and Business areas closer to Technology. You are also accountable across Government agencies to help mature and connect NZTD strategy to execution.
Working cross-functionally from within IS and the NZTD Tower, the Product Practices Manager is responsible for establishing a product management and Agile adoption strategy; as well as work with our Product Owners to know how to set the pace and remove blockers that might inhibit teams from delivering smaller, usable value earlier.
In the long term, this role will enable standardisation and alignment of modern delivery practices across Customs (wider IS and our Operations area) and across Government agencies.
This is a full-time permanent role. Preference for this role is to be based in Wellington, but we are open to applications from candidates' nationwide as this role could be based in any one of our customhouses around the motu.
To be successful as Product Practices Manager the following knowledge, experience, skills and personal attributes are required:
- Strong experience as a Practices Coach, Product Operations, or Product Manager that is passionate about applying product and Agile principals to move the dial within an organisation;
- Proven experience in establishing Agile and Product fluency across levels of an organisation and across agencies and utilising those data and insights to ensure capability uplift and more effective delivery practices;
- A deep understanding and proven experience applying Agile Frameworks and methodologies, e.g., Scrum, Kanban, SAFe, with an ability to be agnostic of frameworks when assessing the most valuable way forward;
- A deep understanding and proven experience applying product management principles and practices into different topologies;
- Excellent communication skills, both written and verbal with an ability to understand complex challenges/concepts and articulate these in a simplified, easy to understand manner;
- Exceptional communications and a collaborative working style with the ability influence;
- Highly organised and result oriented with strong detailed planning and facilitation skills;
- Strong stakeholder management skills to guide individuals to early and effective outcomes;
- Experience across the product lifecycle from ideation and discovery, to build and operation.
Mahi ki te Mana Ārai o Aotearoa | Working at Customs
We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.
We care about well-being, personal growth, and job satisfaction, which is supported through:
- offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles;
- fostering inclusive and supportive team environment with vibrant social and cultural groups;
- supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements;
- providing discounted health insurance, and free on-site gyms (in some locations);
- Three days of service holidays, in addition to four weeks of annual leave.
Me pehea te whakauru | How to apply…
To join Customs in any role you must be a New Zealand citizen or NZ permanent resident.*
* This means:
- a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application; OR
- a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at the time of application. You may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.
You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test as well as being subject to random, ongoing drug tests during their period of employment with Customs. (These requirements apply to all successful applicants for roles at Customs and Customs employees.)
To apply, please submit a CV and cover letter outlining your skills and experience, via our online process. If you have any specific questions about the role, please contact Lusi Heath (Tower Manager NZTD) at Lusi.Heath@customs.govt.nz or Suzanne Leahy (Senior Recruitment Advisor) at Suzanne.Leahy@customs.govt.nz.
Applications close at 11pm, Thursday 22 February 2024.
We encourage you to apply early as we will be shortlisting applications as they are received and may interview earlier than the above closing date.
Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.
New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.
Ngā taipitopito tūranga mahi | Job details
|New Zealand Customs Service
|Ongoing - Full Time
|IT & computing
|No File Attached
|FINAL (FT&I NZDT PD) Product Practices Manager - January 2024.pdf
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