Technical Practices Manager (NZTD) at New Zealand Customs Service, Wellington
Mō tēnei tūranga mahi | About this role
- Are you a tech-savvy professional with a passion for driving technical excellence?
- Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector
- Flexible working + 3 extra Customs' service leave days
- Be a part of making genuine change to how we deliver value to our customers and users
Whakapuakanga Tangata Haere ki Aotearoa | New Zealand Traveller Declaration
The New Zealand Traveller Declaration (NZTD) is the new digital form used to collect information from travellers arriving into Aotearoa New Zealand via air and sea. It helps us ensure that people are only bringing in what they should be into our country; improving the safety and security of New Zealand.
The opportunities for how we can now evolve our product to positively impact these travellers and all the Border Protection agencies involved in their journey is endless. Our vision is for a modern, digital and streamlined border into New Zealand that supports seamless travel by air and sea.
To help us achieve this vision, we are seeking a highly skilled and motivated Technical Practices Manager to join our newly established NZTD team. We are looking for a driven leader who can shape the continuous improvement of our technical delivery practices, establish governance frameworks, and drive the adoption of emerging technologies.
If you thrive in a complex environment and have a passion for continuous improvement and making genuine change, we want you on our team!
What we value in the NZTD Tower:
- Being customer / user focused to determine needs versus wants
- Organising around value being delivered
- Leveraging data to make more effective decisions
- Visibility and transparency
- Focusing on delivering value earlier over increasing delivery velocity
- Empowering and enabling our people and teams
- Embracing diversity, inclusion, and belonging for our people.
Great additions to the NZTD Tower will:
- Use direct and effective communication and are collaborative in all you do
- Respectfully collaborate, compromise, and work together to achieve shared outcomes
- Do what you say you will, and actively self-evaluate to continually grow and develop
- Value honesty in others and yourself, and in turn are able to hear, adapt, and give constructive feedback
- Care about people's wellbeing
- Understand that everyone has a voice and every voice counts
- Not be afraid to give things a go - even if it is unsuccessful, we have learnt something.
Mō tēnei tūranga mahi | About this role
Reporting directly to the Tower Manager (NZTD), the Technical Practices Manager provides leadership and ownership of the continuous improvement of our technical delivery practices. You will collaborate with teams across the NZTD Tower / Customs / and other Government agencies, ensuring our team, product, platform and ways of working continue to support our customers and users as the product evolves.
Your role also encompasses the release process and environments management involved in the path to production to ensure that all environments are aligned to the product state and that all releases have met all quality standards before they can proceed.
The Technical Practices Manager is also a critical member of the Tower leadership team to make change and influence more effective delivery techniques and thinking. This includes enabling teams to plan and deliver smaller usable value earlier to passengers and users through modern and sustainable technical practices.
This is a full-time permanent role. Preference for this role is to be based in Wellington, but we are open to applications from candidates' nationwide as this role could be based in any one of our customhouses around the motu.
To be successful as Technical Practices Manager the following knowledge, experience, skills and personal attributes are required:
- Senior level and relevant experience in leading the future direction (development & operational support) of a live evolving product (ideally public facing), helping to translate product roadmaps into technical deliverables, helping to prioritise feature requests from stakeholders against technical enablers, and maintenance and support needs, and helping the teams make value driven decisions;
- Hands-on experience increasing technical practices fluency across all stages of the product life cycle and all aspects of operational support of business critical services;
- Experience working within an Agile delivery framework, ideally SAFe as well as methodologies across devops, Lean, and product management;
- Strong stakeholder management skills to partner with and guide individuals across agencies and within Customs, to effective outcomes;
- Be a self-motivated team-player, driven to achieve, and excited by the potential of leading and growing a high performing team;
- Knowledge and experience with the key technologies and concepts utilised in this Product (Azure Cloud, Kubernetes, Java Microservices, Restful APIs, Quarkus, React, Pipelines, CI/CD, Change Control, Incident and Problem Management, Release and Environment Management, Automation Testing, Certification and Accreditation, API Management and Enterprise Service Bus, processes including CI/CD pipelines), Jira/Confluence, and shell and mobile applications.
Mahi ki te Mana Ārai o Aotearoa | Working at Customs
We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.
We care about well-being, personal growth, and job satisfaction, which is supported through:
- offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles;
- fostering inclusive and supportive team environment with vibrant social and cultural groups;
- supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements;
- providing discounted health insurance, and free on-site gyms (in some locations);
- Three days of service holidays, in addition to four weeks of annual leave.
Me pehea te whakauru I How to apply…
To join Customs in any role you must be a New Zealand citizen or NZ permanent resident.*
* This means:
- a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application; OR
- a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at the time of application. You may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.
You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test as well as being subject to random, ongoing drug tests during their period of employment with Customs. (These requirements apply to all successful applicants for roles at Customs and Customs employees.)
To apply, please submit a CV and cover letter outlining your skills and experience, via our online process. If you have any specific questions about the role, please contact Lusi Heath (Tower Manager NZTD) at Lusi.Heath@customs.govt.nz or Suzanne Leahy (Senior Recruitment Advisor) at Suzanne.Leahy@customs.govt.nz.
Applications close at 11pm, Thursday 22 February 2024.
We encourage you to apply early as we will be shortlisting applications as they are received and may interview earlier than the above closing date.
Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.
New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.
Ngā taipitopito tūranga mahi | Job details
|New Zealand Customs Service
|Ongoing - Full Time
|IT & computing
|No File Attached
|FINAL (FT&I NZTD PD) Technical Practices Manager - January 2024.pdf
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