Customer Experience Representative at Accident Compensation Corporation, Otago

Mō tēnei tūranga mahi | About this role

• Kickstart your career in Customer Service, Insurance and Healthcare!
• Permanent, full-time, entry-level roles based in Dunedin and Timaru
• Mon to Fri between 8am-6pm | No weekends or late nights | Work from home options
• Starting salary $55,894 PLUS a 9% superannuation contribution

Tōnui Ake Nei | Thriving Aotearoa is our vision for a future where we work together so that all people and their communities can live the lives they value.

Mō tenei tūrana mahi | About this role:

As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period, which involves a mix of both classroom and practical learning, you'll hop on the phones to answer inbound calls from our clients and providers, ensuring they get the information and support they need.

You will have opportunities to continually grow and develop your skills as a Customer Experience Representative and be trained to support our clients on emails and live chat as well as supporting our Business Customers. To learn more about the job, click'here.

This is a full-time role (40 hours per week), and you will work Monday to Friday between the hours of 8am and 6pm. Our Contact Centre works on a rotating roster, and we'll let you know what hours you'll be working four weeks in advance.

He aha taku e tunanako ai | What can I expect?

The starting salary for this role is'$55,894 PLUS a 9% superannuation contribution, and we offer a range of exclusive benefits, such as subsidised health insurance, discounts for gyms, corporate discounts across a range of retailers, and internal employee networks to support our colleagues from diverse backgrounds. We are also committed to your:

Career development:

• Regular career and development conversations with your leader
• On-the-job skill development and coaching
• Many of our team have progressed into a variety of roles at ACC including roles that support with financial payments, client recovery and people leadership.

Work /life balance

• Leave work at work - you won't be told to keep working into your evening or come in on your days off!
• Work from home up to 3 days per week (after 6 months in the role)
• Possibility of compressed hours (after working with us for 9 months)

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work.

Ko wai koe | About you

You don't need previous Contact Centre experience to join us! If you have some of below qualities, we want to hear from you:

• You are customer focused - you will consistently provide a great customer experience and be confident in being the first point of contact for ACC's customers
• You have personal resilience - sometimes you will be talking with people experiencing challenging circumstances
• You have clear verbal and written communication - you will be confident communicating with people from all different walks of life
• You are cool, calm, and collected - this is a fast-paced role, you will be comfortable working in a busy environment and be flexible to be able to adapt to change throughout your day
• You possess a can-do attitude - you will be someone who is always keen to get stuck in and do the work

Rā Katinga | Applications close

This role has a set start date of Tuesday 29 October 2024.'Please take into consideration your notice period (if required) at your current role and ensure you can join us on a full-time basis from this date.

Applications will close'at 11.59pm on'Sunday 8 September 2024'and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz