Senior Operations Administrator at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

• Are you passionate about solving problems?
• Do you enjoy working with customers and influencing outcomes?
• This role is based in Wellington

Mō tenei tūrana mahi | About this role

This role sits within the Collections, Recoveries and Administration team and is primarily responsible for a range of processing activities and technical decisions across varied work streams for our business customers. In this role you will be completing customer investigations, and taking a holistic view, to provide accurate and robust advice that ensures our business customers have the right information at the right time. You will be working in a large collaborative and supportive team who value self-development and the exchange of ideas to improve the invoicing experience of our business customers. This is an exciting and fast-paced role; ensuring you have plenty of variety to keep you challenged and constantly learning.

Ko wai koe | About you

We are looking for an individual who has good critical thinking skills, experience in researching and reviewing information and clearly identifying business-focused solutions. You will possess a continuous improvement mind-set across systems and processes. Our business customer base is varied, so we are keen to ensure we represent our communities.

• Strong communication skills are important - written and verbal, in an engaging and supportive style.
• The ability to interpret, apply and explain complex technical information, solid time management skills, the ability to organise your day well, and agility to modify plans to meet business requirements.
• Empathy - some situations are complex, so you'll need to be able to demonstrate strong emotional intelligence.
• Comfortable dealing with ambiguity and making decisions within a delegated financial authority

For a detailed position description click here.

The base salary range for this role is $61,766 - $68,629 with appointment depending on skills and experience with a generous 9% super contribution.

If you would like to you can attach your CV & cover letter telling us why you would be a great fit and what strengths, you would bring to the role.

Rā Katinga | Applications close

Applications will run through to Thursday 5th September 2024. Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role. please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications will only be accepted when formally submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o'donnell@acc.co.nz