Information Centre Assistant - Mangere at Kāinga Ora – Homes and Communities , Auckland

Mō tēnei tūranga mahi | About this role

• Are you passionate about property and your local community?
• Gain industry experience with first home buyers, build partners and local residents
• Permanent, part time opportunity on Fridays and Saturdays at $29.79 per hour

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Our organisation is going through change, and applications from internal staff with an affected status will be reviewed first.

Ko tā mātou mahi - Our Role

As our newest Information Centre Assistant at our Mangere Information Centre, your role will be to run the day-to-day operation of the Information Centre and act as the first point of contact for people wishing to know more about what Kāinga Ora has to offer them. You'll share information about our Kāinga Ora developments and the work we're doing in the area, and will engage with the local community, customers, first home buyers and our build partners.

This opportunity is 12 hours per week, working on-site at the Information Centre from 10am-4pm on Fridays and Saturdays. Some flexibility to support the team outside of these hours may be required at times.

The Information Centre is a lovely environment, where no two days will be the same. If you're interested in property and enjoy being community facing, this could be the ideal role for you.

Ngā pūmanawatanga ōu - What you will bring

If you have excellent customer service skills, great communication and a warm and welcoming presence, then we would love to hear from you.

Here's what we'd love for you to bring to the role:

• Local knowledge and a passion for the Mangere area and community
• An interest in property and an understanding of the home buying process
• A positive, friendly, proactive, and self-motivated approach
• Prior front-facing customer service experience
• Excellent interpersonal and written and communication skills
• Hands-on problem-solving work ethic
• Working knowledge of common social media platforms
• Experience in working with diverse communities and stakeholders to achieve mutually beneficial outcomes.

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz.

Applications close on Wednesday 11 September at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don't hesitate, as we may review applications as they are received and reserve the right to close advertising early.