Life & Identity Services Officer at Department of Internal Affairs, Auckland

Mō tēnei tūranga mahi | About this role

Type: Permanent
Hours: Full time
Location: Auckland
Business Group: Services and Access
Branch: Kāwai ki te Iwi / Service Delivery & Operations
Salary: $62,497 $78,334

This band has a pay range from 90% to 112%.

This role requires New Zealand Citizenship.

Te Tari Taiwhenua - Department of Internal Affairs makes a real difference to the lives of New Zealanders - and our Life and Identity Services Officers make this happen on a daily basis.

Life and Identity Services Officers (LISOs) cover a broad range of duties that are critical to providing our customers with seamless service and a great experience across our Passport, Citizenship and Births, Deaths, and Marriages services. Whether it is at the frontline - engaging directly with customers by phone, email or at our counter sites, or by completing the important assessments and advice required to deliver our services - LISOs make a big contribution to the positive reputation of Kāwai Ki te Iwi - our Service Delivery and Operations branch.

We are seeking a number of motivated and engaged people to join our teams based in 12 - 14 Nicholls Lane, Carlaw Park, Parnell,

To be successful in this role you will be service delivery orientated - willing to learn and understand the unique needs of our customers (New Zealand citizens and people wanting to be citizens) and provide the advice and service they require to achieve their aspirations. Your experience might come from customer service or administration type roles which will have provided you with transferrable skills.

You will have proven you are able to consistently meet high standards of accuracy and timeliness and are able to follow operating policies and procedures when accessing and making decisions on customer requests and applications.

With your strong customer focus, you will champion the needs of our customers, identifying opportunities to improve both our services and access to them. You will be comfortable supporting and assisting our customers to transact in a digital environment as more and more services become available online.

Te Tari Taiwhenua is committed to being a high performing organisation and a great place to work and provides opportunity for our people to experience genuine job satisfaction and contribute to making New Zealand better for New Zealanders. We support a culture of development and continuous improvement.

We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better outcomes for New Zealand and are committed to creating a workplace where all employees have equal access.

To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:

• People can easily access the services and information they need
• Iwi, hapū and communities across New Zealand are safe, resilient, and thriving
• People's sense of belonging and collective memory builds an inclusive New Zealand
• New Zealand is a well-functioning democracy across central and local government

Applications close: 5:00PM, Friday 24 January 2025
For more information please contact: Natalie McQuay, Natalie.McQuay@dia.govt.nz
Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our career's website.