Operations Administrator - fixed term until November 2025 at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

• Join our Levy Administration team based in our Corporate & Finance group - comprising Financial Services, Legal, Privacy & Ethics, Risk & Assurance, and Procurement.
• Elevate your career with this fixed term role - this is a chance to gain experience working in a large, complex and interesting organisation.
• Enjoy a friendly and supportive environment, benefits such as 9% superannuation, and exposure to a variety of pathways that could lead you towards future development opportunities.

Mō mātou | About us

Tōnui Ake Nei | Thriving Aotearoa is our vision for a future where we work together so that all people and their communities can live the lives they value.

Our Levy Administration team sits within our Corporate & Finance group, which works to enable the organisation through the provision of strategic and operational advice and support across ACC. This is an exciting time to be joining our Corporate & Finance group as we reorientate ourselves towards a future-focused approach to supporting ACC in the delivery of our 10-year strategy Huakina Te Rā.

Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. More information about Huakina Te Rā can be found here.

Mō te tūranga mahi | About the role

As an Operations Administrator you will be overseeing and making changes to insurance policies through accurately and efficiently completing administrative processes within established procedures and service levels to support our business customers.

You will be a key part of the team in helping process high volumes of incoming requests through working collaboratively with the wider team and business unit, while also proactively supporting the business' digital strategy when engaging with business customers.

This is a fixed term opportunity until November 2025, based in Wellington.

The indicative salary range for this role is $59,000 - $61,000 with appointment depending on skills and experience and internal relativities. ACC also offers 9% superannuation on top of base salary.

For a detailed position description click here.

Mōu | About you

• You have excellent computer and processing skills and demonstrate resilience in managing repetitive tasks efficiently.
• You are a team player and proactive in nature, able to maintain motivation and focus even during routine work.
• You have demonstrated customer services skills with the ability to outline clear needs professionally and courteously, even in high-volume situations.
• You are a 'go getter' with a positive attitude.
• You're naturally an organised person who likes working with processes and understands when and where to identify escalation points, all while maintaining consistency in your work.
• You have excellent communication skills including building rapport with internal and external clients, and the ability to have challenging conversations via outbound calls, showing resilience in handling diverse interactions.

If you're ready to kickstart or restart your career with a great team of professionals that you can learn from and want to join an organisation that's making a positive impact on the lives of New Zealanders, apply now.

Ngā Hua Mahi ki ACC | Benefits of working at ACC

We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ngā tikanga.
• Supportive leadership with a passion for developing people.
• A challenging opportunity with plenty of variety in your role.
• A range of benefits including wellness and employee discount programmes.

To find out more about ACC and the work we do, please click here.

Rā Kati | Applications close

Applications close Monday, 20 January 2025 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact HRHelp@acc.co.nz.