Claims Lodgement Administrator at Accident Compensation Corporation, Waikato

Mō tēnei tūranga mahi | About this role

• Kickstart your new career this year! Roles in Hamilton with start date 3rd March 2025
• Use your admin and customer service skills | Opportunities for growth and advancement
• Work Monday to Friday (no weekends or late nights) | WFH options one trained!

ACC is a unique organisation - there's nothing quite like it in the rest of the world! Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.

Mō te tūranga mahi | About the role

As a' Lodgement Administrator'you will ensure that new claims are registered efficiently and effectively so that our clients can get the support they need to get back to everyday life.

This is a fast-paced and data-driven environment where you will work alongside our automated lodgement and cover decision tools. The day-to-day activities in this role include:

• Registering all new manual claims
• Following up missing or conflicting claim information
• Undertaking a range of administration activities to support the claim registration process
• Making some simple cover decisions that cannot be made by the automated tools

This role is a great opportunity to kick-start your career with ACC, and give you a fantastic foundation to move on to more complex areas. You will be joining a supportive and inclusive team who are committed to creating the best experience for our customers, and each other.'

The hours for this role are 40 hours per week, Monday to Friday between the hours of 8am and'5.30pm.

To read a bit more about this role, please'click here to view the position description.

Ngā Kawatau | What to expect

We can offer you a starting salary of'$54,229 +'a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym membership, retail discounts and staff banking packages. We can also offer you:

• Career development
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching
  • Opportunities to grow into other internal roles
• Flexible working options (once trained in the role)
  • Work from home up to three'days per week
  • 9-day fortnights

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.'

Mōu | About you

• Comfortable working at a fast pace with high volumes - you will be efficient in how you complete your work but always have a strong attention to detail.
• Great communication skills (verbal and written) and a natural inclination to analyse data to check alignment against information.
• You will be a keen problem solver - you will be a forward thinker and look to be proactive in finding solutions when you face challenges.
• Experience working in an administration role would be advantageous

Mō mātou | About us

Ko tā tō mātou whakakitenga he renarena i te taura here tangata mō Aotearoa whānui, kia mimiti ngā āhuatanga whara hei whakaawe i te oranga tangata.

Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.

The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

Find more details on ACC's strategy Huakina Te Rā here, and learn more about ACC and the work we do here.


Rā Kati | Applications close

Applications will be accepted until 11.59pm on Sunday 19th January 2025 and will only be accepted when submitted through our Career Website.

If your application is progressed interviews will be held in the week of 20-24 January 2025.

Should you have any difficulty applying please contact HRHelp@acc.co.nz