Clinical Administrator | Christchurch Health Campus at Te Whatu Ora - Health New Zealand Te Tai o Poutini West Coast, Christchurch

Mō tēnei tūranga mahi | About this role

• Christchurch Heath Campus
• Permanent part time working 20 hours per week - Monday to Friday 2pm to 6pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are looking for a Clinical Administrator to join our team in the medical day unit to play a vital role in ensuring our patients receive timely, efficient care in line with Ministry of Health (MoH) targets and Waitaha Canterbury standards.

In this role, you - ll work closely with the Team Leader, Service Manager, and Clinical Director/Triaging Clinician to support outpatient clinic appointments, elective admissions, and patient management processes.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below: 

Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

Key Responsibilities:

Customer Service Excellence:

• Provide friendly, professional front-of-house support to patients, clinicians, and service users.
• Ensure patient confidentiality and privacy is always maintained.
• Identify patients who are unwell or require urgent care and refer them to nursing staff promptly.

Patient Management & Booking:

• Manage patient bookings from referral through to admission, following Waitaha Canterbury and MoH guidelines.
• Prioritise bookings based on clinical need and waiting times.
• Ensure all data entry is accurate and completed in a timely manner.
• Communicate clear and concise booking information to patients.
• Seek clinical direction when required, particularly for re-categorisation queries.

Clinic & Inpatient Coordination:

• Schedule clinic appointments according to clinic templates and maintain high clinic utilisation.
• Minimise cancellations by working within the six-week booking horizon.
• Prepare clinics and ensure outcomes are managed according to business rules and National Patient Flow requirements.
• Coordinate surgical list utilisation in collaboration with surgeons and service managers.
• Manage cancellations following standardised processes.

Wait List Management:

• Ensure surgical wait lists and SI PICS wait lists remain aligned and accurate.
• Prioritise patients based on - greatest need, longest wait - principles.
• Collaborate with clinical and service management teams when clarification is needed.

Communication & Team Support:

• Maintain positive, professional relationships with patients, clinicians, and colleagues.
• Communicate clearly, openly, and responsibly while maintaining confidentiality.
• Proactively seek feedback and act on it to improve service delivery.
• Contribute to a supportive and collaborative team environment.

About the Team/Service/ Location

The Medical day unit operates from Monday to Friday (0730-1800) and selected public holidays (0830-1700).

About you

Essential Skills & Experience:

• Strong customer service skills with a patient-focused approach.
• Technical proficiency and quick learning with data systems and applications.
• Excellent organisational, time management, and problem-solving skills.
• High levels of accuracy and attention to detail.
• Ability to meet deadlines and work independently without supervision.
• Strong coordination skills to manage multiple inputs and achieve agreed outcomes.
• A collaborative team player with excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Outlook, and Excel with strong keyboard skills.
• A proactive approach with demonstrated perceptiveness in an administrative role.

Desirable Skills & Experience:

• Broad administrative experience within a health-related field.
• Awareness and sensitivity to people of differing cultural backgrounds.
• Knowledge of medical terminology.
• Familiarity with the public hospital system and patient management systems (e.g. SI PICS).

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click - apply now. - All applications must be submitted through our online careers - portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.