Manager, Digital & Channel Evolution at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

• Responsible for ACC digital customer channels and driving the evolution of our channels
• Wellington, Hamilton, Manukau or Christchurch location considered
• Appointment range of $190,000 - $210,000 +9% Superannuation

Mō te tūranga mahi | About the role

Make our customer experience simple and cohesive by driving the strategic evolution of ACC's digital channels.'

If you were to find yourself in this role, you would be responsible for our digital offerings and products across all of ACC's customer areas - Client, Business and Provider.

You will deliver the strategic planning and execution of ACC's customer channel strategy, with a focus on channel integration and channel shift to our digital offerings.

A focus for you would be around evolving and enhancing ACC's digital maturity through the evolution of digital channels and products, enabling easy access for our customers, and ensuring our customer channels are strategically aligned and integrated and we have the optimal channel mix.

Day to day, you'll be working with stakeholders across the business to ensure our roadmaps are strategically aligned with key organisational outcomes. You'll be managing multiple teams who each contribute towards the customer experience across our channels.

At ACC we call this role Manager, Digtial & Channel Evolution, whereby externally it may be known as Manager Customer Channel Evolution.

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Ngā pūkenga e angitu ai ia koe ngā mahi o te tūranga nei | To be successful in this role, you will need:

• Success establishing capability & leading the delivery of outcomes to customers through Digital Channels.
• Previous experience in developing and delivering sound strategic plans and roadmaps that balance the interests of customers and stakeholders.
• Significant experience developing and implementing stakeholder engagement strategies '
• A natural affinity for people leadership, able to motivate teams to achieve results through strong coaching, sound problem solving and robust decision-making skills.
• Proven experience in leading through change and embedding positive culture change.
• Highly effective influencing and negotiation skills with the ability to engage people at all levels.
• Experience in Product Ownership/Management and UX are beneficial.

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For a copy of the position description, please click here.

Mō mātou | About us


ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.'Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New'Zealand who are affected by injury.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.'

The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

You can find more about ACC and the work we do here.'

Me pēhea te tuku tono | How to apply'

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Whilst we welcome applications from applicants in other locations as noted, there will be a requirement to travel to Wellington, due to the core stakeholders required for the success of this role based in our Wellington office and this would need to be self-funded.

Applications will run through to 23^rd March 2025 closing at 11:59pm, however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website.

If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz