Recovery Coordinator - Whanganui at Accident Compensation Corporation, Manawatu - Wanganui

Mō tēnei tūranga mahi | About this role

• A new way of thinking
• Stable role with variety and room to develop your career in case management
• Start-date of 19 May 2025

Mō te tūranga mahi | About the role

Our case numbers are increasing, so we are seeking your assistance.

As a Recovery Coordinator working in the Integrated Care Pathways (ICP), you will primarily work with providers whose clients have musculoskeletal injuries in the lower back, shoulder, or knee regions that may require surgery.

These providers are part of an interdisciplinary team who create coordinated and effective treatment plans, focusing on rehabilitation goals rather than isolated services. This approach also empowers the client to take a more active role in their rehabilitation process.

Predominately an administration role you will contact providers and clients by phone or email.

Mōu | About you

You might be an administrator or work in a customer-focused industry aiming to advance your career. Our diverse client base means we value representing our communities; even if you don't meet all requirements, please apply. You may bring:

Nga Pūkenga Motuhake | Important Skills

• Excellent communication skills:
• Curious mindset: Eager to learn and apply complex legislation and technical details.
• Flexible and adaptable: Strong time management and ability to adjust plans should it be required
• Personal resilience: At times it can be challenging
• Experience in case management or working in the public sector is a bonus but not a requirement!

He aha taku e tunanako ai | What can I expect?

The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives discounts on Southern Cross health insurance, retail discounts through MyBoost, and staff banking packages. We are also committed to providing you: .

Work-life balance

• Only work Monday to Friday - no nights, no weekends, no public holidays
• After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
• 1 paid volunteer day per year - get paid to give back to your community!

Positive working environment

• An open-plan office designed with spaces for both teamwork and individual focus
• Encouraging leadership with regular coaching sessions
• Employee networks to support our colleagues from diverse backgrounds.

If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.'Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New'Zealand who are affected by injury.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.'The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

You can find more about ACC and the work we do here.'

Rā Katinga | Applications close

Applications will close'at 11.55pm on'Sunday 23 March 2025 and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz

Late applications will not be accepted