Support Services Officer at Department of Internal Affairs, Wellington

Mō tēnei tūranga mahi | About this role

Type: Fixed term (until 31 August 2025)
Hours: Full time
Location: Wellington
Business Group: AoG Services Delivery
Branch: Digital Services
Salary: $62,947 - $78,334

• Fantastic inclusive team culture with hybrid work model.
• Be directly involved helping deliver all-of-government digital services.
• Permanent full-time role.

We're on the hunt for a Support Services Officer who can bring their exceptional administrative skills and strong invoice billing and reporting experience to the All of Government Services Delivery (AoGSD) team in the Digital Services branch at the Department of Internal Affairs.

About the role

Working as part of a small team you'll be responsible for all billing and invoicing activities, including but not limited to:

• Preparing monthly and annual billing reports. Complete end to end invoicing for all fee-generating products and services across the AoGSD portfolio for all consuming agencies or suppliers ensuring that the correct quality assurance steps are followed.
• Liaise with Finance, Purchasing and Accounting teams to optimize billing and debt recovery processes.
• Liaise with agencies and suppliers to manage their queries regarding Lead Agency Fee invoices and/or resolve issues with supplier billing errors.
• Create and maintain purchase orders for all AoGSD procurement activities. Manage the goods receipting and coding invoices to related purchase orders.
• Financial reconciliation of purchase orders.
• Be proficient with the use of MS Office applications, i.e. Outlook, Teams, Word, Excel, PowerPoint.
• Proactively working to ensure timelines and deadlines are met.
• Adapting to feedback to continually improve quality and performance.

In this role you'll be responsible for supporting AoGSD's large portfolio of digital products and services. This includes supporting consuming government agencies and suppliers.

The salary band is from $62,947 - $78,334 and this appointment will be made dependent on relevant skills and experience to the role.

About You: With a naturally collaborative working style you'll be a positive team player with proven experience in finance and accounting to help us deliver a high-quality service to our customers.

This includes:

• High attention to detail.
• Intermediate MS Office suite skills - Outlook, Excel, Teams, Word, PowerPoint.
• Being adaptable, a quick learner and able to flex as needed.
• Excellent problem-solving skills.
• Confident working to tight deadlines and able to manage varying workloads.
• Exceptional team player, with strong communication and interpersonal skills.
• Excellent customer management skills with a positive "can do" attitude.

What we offer

• Exposure across government agencies with value driven interesting work.
• Ongoing support from teams within the branch to encourage knowledge sharing, diversity of thought and challenging the status quo.
• School holiday program subsidy.
• Discounted health Insurance.
• Vision care allowances.
• Training, along with leadership and talent development.

Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.

Applications close: 5pm, 26 March 2025
For more information please contact: Amit.Vankudre@dia.govt.nz
Job description: To review the full job description, please click here.