Levy Systems & Operations Manager at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.'Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New'Zealand who are affected by injury.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.'The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

More information about Huakina Te Rā can be found here.

You can find more about ACC and the work we do here.'

Mō te tūranga mahi | About the role

We're looking for a dynamic and strategic leader to take on the role of Levy Systems & Operations Manager. If you're passionate about making a difference and have the skills to lead innovative programs, this might be the perfect opportunity for you.

As the Levy Systems & Operations Manager, reporting to the Manager Treasury & Revenue Operations, you'll be at the forefront of strategic development and operational delivery for ACC's business incentive products, programs, and levy systems. You'll play a pivotal role in designing, implementing, and supporting initiatives that drive our mission forward.

Key outcomes include:

• Lead with Impact: Oversee the Experience Rating program and ensure the effective management of grouping structures, transfer processes, and specialist elements such as ER Grouping, Fatal Claims, High-Cost Claims, and more.
• Drive Operational Excellence: Provide expert oversight to ensure levy classifications are monitored proactively, business incentives like Experience Rating are fully supported, and CPX escalations are resolved efficiently.
• Collaborate for Success: Work closely with the Revenue Operations Leadership Team to inform and support the development of new incentive products, ensuring your team is ready to provide top-tier operational support.
• Enhance Invoicing Processes: Lead invoicing activities, leveraging data, insights, and customer feedback to continuously improve our service across all channels.
• Champion Digital Transformation: Collaborate with Customer Connection teams to advance our digital strategies, reduce manual efforts, and implement a performance and quality framework that supports our shift to digital and simplification.
• Lead a High-Performing Team: Build and lead a cohesive, motivated team, fostering an environment where innovation and constructive challenge are encouraged.

This is a permanent role, based in Wellington.

The base salary range for this role is $138,301 - $195,248 with appointment depending on skills and experience and internal relativities. ACC also offers 9% superannuation on top of base salary.

For a detailed position description, please click here.

Mōu | About you

We're looking for skills and experience in the following:

• Strong understanding of Te Tiriti o Waitangi and its application in policy, systems, and processes.
• Proven leadership in a complex, legislated environment with a focus on stakeholder management and risk assessment.
• Tertiary qualification in business or a related field, or equivalent experience.
• Experience in developing and managing KPIs, people, and financial resources.
• Expertise in incentives products or levies, with a knack for driving continuous improvement.
• Excellent communication, planning, and organisational skills.

Ngā Hua Mahi ki ACC | Benefits of working at ACC

At ACC, we embrace the rich tapestry of Aotearoa's cultures, and we are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ngā tikanga.
• Supportive leadership with a passion for developing people.
• A challenging opportunity with plenty of variety in your role.
• A range of benefits including wellness and employee discount programmes.

Rā Kati | Applications close

Applications close Monday, 21 April 2025 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact HRHelp@acc.co.nz.