Clinical Administrator | Christchurch Health Campus at Te Whatu Ora - Health New Zealand Waitaha Canterbury, Christchurch

Mō tēnei tūranga mahi | About this role

 

• Christchurch - Christchurch Health Campus
• Permanent fulltime working 40 hours Monday to Friday 

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

 

About the role

We are seeking an Administrator to join our team at our Gastroenterology Day Unit, contributing to the smooth running of outpatient and inpatient booking processes.

This position is permanent full time working 40 hours per week.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below: 

Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand 

Key Responsibilities:

• Customer Service: Deliver excellent customer service to patients, clinicians, and others accessing our services. Ensure patient confidentiality and privacy are always maintained.
• Front of House Duties: Greet patients, update demographic details, and refer unwell or infirm patients to nursing staff.
• Patient Management System (SI PICS): Use the SI PICS and associated clinical systems to manage bookings, ensuring all data entry is accurate, timely, and meets Ministry of Health (MoH) guidelines.
• Clinic Utilisation: Ensure clinic bookings are made per the template, maintaining a high level of utilisation while minimizing cancellations.
• Inpatient & Wait List Management: Coordinate elective surgery lists, adhering to the Waitaha Canterbury and MoH "greatest need, longest wait" principles.
• Miscellaneous duties as requested

About you

 

Skills and experience

• Excellent customer service skills and a patient-focused approach.
• Technically savvy, with experience using data systems and the ability to quickly learn new applications.
• Strong organizational, time management, and problem-solving skills.
• High attention to detail, accuracy, and the ability to meet deadlines independently.
• Intermediate to advanced proficiency in Microsoft Office (Word, Outlook, Excel).
• Strong written and verbal communication skills.
• Experience working in an administrative role, ideally in a health-related field.

Desirable:

• Knowledge of medical terminology and familiarity with the public hospital system, including patient management systems.
• Awareness of cultural diversity and the ability to interact respectfully with people from various backgrounds.

Join us in making a difference by ensuring that patients receive timely, high-quality care in line with Waitaha Canterbury and Ministry of Health standards.

 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click - apply now. - All applications must be submitted through our online careers - portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.