Review Specialist at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.'Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New'Zealand who are affected by injury.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.'The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

You can find more about ACC and the work we do here.'

Mō tenei tūrana mahi | About this role

We're looking for kaimahi to join our Service Delivery teams around the motu so we can continue to meet the demands of the growth in claims volumes, support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP).

A day in the life of a Review Specialist involves looking at decisions made here in ACC through the eyes of customers and independent reviewers, with a drive to do the right thing at the right time.

You will identify if early resolution is possible with clients & advocates, getting to the core of their conflict with ACC.'Review Specialists attend conciliations when required, and when early resolution is not possible and we are confident our decision is robust, we represent ACC at review hearings.

We work with and manage reviews across all areas of ACC, which means that no two days are the same. You will have plenty of variety in your work and autonomy in your day-to-day work to make a real difference to the customer experience. From day one, we offer great support, including a strong induction programme to get you up to speed.

We have multiple permanent positions available based in Auckland, Christchurch, Dunedin, Hamilton or Wellington.

Click here to learn a little more about the role.

Some of what we can offer you:

• A starting salary of $90,039 PLUS a 9% superannuation contribution (regardless of your contribution!)
• Flexible working options, including:
• Potential to buy additional annual leave
• Work from home up to 3 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
• A varied, rewarding role with fantastic team support

Ko wai koe | About you

You will need to be someone who can feel with their heart but think with their head, someone who can listen and ensure our customers feel heard, someone who can navigate through conflict, and someone with a proven track record of excellent communication leading to great results. To be successful, you will also have:

• A real love of problem solving and peeling back the layers to find the core of the issue
• Personal resilience as you will be working with people experiencing challenging circumstances
• Excellent communication skills including building rapport with internal and external clients, and the ability to have challenging conversations
• Confidence in managing time well and prioritising multiple demands
• A passion for understanding ACC legislation, related case law and how this applies to our decisions here at ACC
• It is advantageous if you have an understanding of Tikanga, Maori Dispute Resolution, Te Reo, and/or have experience with levies and business customers.

Mō ACC | Working at ACC

At ACC, we embrace the rich tapestry of Aotearoa's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work

Me pēhea te tuku tono | How to apply

Please attach your CV and a cover letter explaining why you would be an excellent fit for this role. In your cover letter, highlight the strengths you would bring to the position, particularly focusing on your experience with conflict resolution and handling difficult conversations.

Applications will run through to 5pm Thursday 15 May. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz