Clinical Administrator | Christchurch Health Campus at Te Whatu Ora - Health New Zealand Waitaha Canterbury, Christchurch

Mō tēnei tūranga mahi | About this role

• Christchurch - Christchurch Health Campus
• Fixed term for 6 months working 32 hours week (days and hours are negotiable)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We are seeking a detail-oriented and motivated Clinical Administrator to join our team at Waitaha Canterbury. This role plays a key part in supporting patient access to care through high-quality administration, booking, and transcription services. Your work will directly impact the patient journey by ensuring systems run smoothly and efficiently in line with Waitaha Canterbury and Ministry of Health standards.

About the role
As a Clinical Administrator, you will be responsible for transcription duties and the booking of outpatient and inpatient services. You will work closely with the Team Leader, Service Manager, and Clinical Director/Triaging Clinician to ensure patients are booked accurately and treated within the appropriate timeframes.

This position is primarily for Cardiothoracic but also as part of the cluster (Neurosurgery, Neurology, Vascular, Cardiothoracic). 

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band/Profile 4A.

For further information about the administration and clerical pay equity settlement please follow the link below:

2022-05-24-National-Health-Administration-Pay-System-Operational-Guide.pdf (tas.health.nz) 

Key responsibilities include:

• Providing excellent phone service to patients and visitors
• Managing patient bookings using SI PICS and ensuring timely and accurate data entry
• Supporting elective service pathways according to national and local guidelines
• Preparing and finalising clinic documentation, including transcription of dictated letters
• Coordinating surgical bookings and maintaining up-to-date wait lists
• Ensuring all correspondence is processed within set timeframes
• Working collaboratively with clinical and non-clinical staff
• Always maintaining confidentiality and respecting patient privacy

Essential skills and experience:

• Strong customer service and communication skills
• Proficiency with data systems and ability to learn new software quickly
• Excellent time management and organisation
• Strong attention to detail and high levels of accuracy
• Ability to work both independently and as part of a team
• Competence in Microsoft Word, Outlook, and Excel
• Typing speed of 50 - 70 words per minute
• Ability to prioritise tasks and meet deadlines under pressure

Desirable attributes:

• Previous administrative experience in a healthcare setting
• Understanding of medical terminology
• Familiarity with hospital systems, including SI PICS
• Cultural awareness and sensitivity

If you are an experienced administrator with a focus on supporting clinical teams and patient care, we welcome your application. This is a great opportunity to contribute to the smooth operation of vital health services in your community.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click - apply now. - All applications must be submitted through our online careers - portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.