Recovery Administrator at Accident Compensation Corporation, Waikato

Mō tēnei tūranga mahi | About this role

• Join an organisation that supports and develops your career
• Mon - Fri + potential to work from home 3 days per week once fully trained
• Newly built office in central Hamilton location
  
  Mō mātou | About us
  
  ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.
  
  Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.
  
  Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
  
  Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
  
  You can find more about ACC and the work we do here.
  
  Mō te tūranga mahi | About the role
  
  As a member of the administration team, you will arrange referrals, set up supports and communicate with the providers on behalf of our Recovery teams.
  
  Some of the variety of tasks you could complete are:
  
  
  • Actioning requests for accommodation and transport to maximise client independence
  • Arranging support services, mobility aids, and equipment
  • Liaising with our providers to arrange important client assessments
  • Sourcing medical notes from healthcare practitioners
  • Respond to any official information requests
  This is a key role'as you are providing the mechanisms which ensure our clients receive effective'rehabilitation and subsequent return to independence.
  
  ACC is committed to Te'Tiriti'o Waitangi by providing space for'mātauranga Māori based approaches to support our clients.
  
  We can offer you a starting salary of $54,229 + 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross Health insurance, staff banking packages and corporate discounts across a range of retailers.
  
  For further information about the role, click here.
  
  Mōu | About you
  
  We are looking for applications from kaimahi with preferably 12 months or more experience in their current role and who have had a conversation with their leader to discuss if pursuing a new opportunity is setting them up for success.
  
  You may currently be an administrator, working in customer focused or hospitality industry looking to further develop your career. Our client base is varied so we are keen to ensure that we represent our communities.
  
  We value potential and growth over perfection. If you meet some of the criteria and you're enthusiastic about learning and contributing, we want to hear from you!
  
  
  • Attention to detail in handling customer information
  • Great communication skills (verbal and written) as you will be working across teams and functions
  • A can-do attitude - someone who is always keen to get stuck in and do the mahi
  • A keen problem solver - you will be a forward thinker and look to be proactive in finding solutions when you face challenges
  • Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools
  • Experience working in an administration role would be advantageous, but not compulsory
  Me pēhea te tuku tono | How to apply
  
  Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role.
  
  This role has a set start date of Monday 18th August 2025. Applications will close at 11.59pm on Sunday 22nd June 2025 and can only be accepted when submitted through our ACC Career Website.
  
  If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz