Recovery Assistant at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

• Ready for a meaningful change in the new year? Roles starting 15 January 2026
• Be part of a team that helps people regain independence after injury
• Join an organisation where there are opportunities to grow and develop

About the role | Mō te tūranga mahi

As a Recovery Assistant, you will provide rehabilitation support & services to our clients recovering from injuries to help them return to independence. This role is computer based and involves supporting client's recovery through phone calls, emails and allocated tasks.

At times, your role will include:

• Having difficult conversations and delivering unfavourable news
• Setting clear expectations around what support we can and cannot provide
• Making final decisions in situations that aren't black and white

We are recruiting for the Level 1 Recovery Assistant role.

This role has a set start date of Thursday 15 January 2026, you'll work fixed hours during the training period to ensure you're fully supported as you learn.

If successful, you'll work 40 hours per week, Monday to Friday, between 8:00am and 5:30pm.

About you | Mōu

We value potential and growth over perfection. If you meet some of the below criteria and you're enthusiastic about learning and contributing, we want to hear from you!

• Strong communication skills - you can connect with a wide range of people and explain complex information in a clear and relatable way.
• Personal resilience - you are comfortable supporting people through challenging circumstances.
• Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools.
• Adaptability - you thrive in fast-paced, ever-evolving environments and are comfortable making decisions in uncertain situations to support clients on their journey to independence.
• Relationship building - you are skilled at building rapport and trust over the phone.

Working at ACC | Mō ACC

The indicative starting salary in this role is $67,442 + a 9% superannuation contribution.

We also offer:

• Annual performance reviews linked to pay increases.
• Discounts on Southern Cross health insurance, gym memberships, retail, and staff banking packages.
• Career development opportunities:
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching

Visit our careers site here to learn more about working at ACC.

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

You can find more about ACC and the work we do here

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you're a great fit and what you'll bring to the role.

Applications will close at 11.59pm on Sunday 16 November 2025 and can only be accepted when submitted through our ACC Career Website.

To support a January start date, we will review applications during the advertising period and may withdraw the advertisement earlier than expected. For this reason, we encourage you to submit your application as soon as you can. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email hrhelp@acc.co.nz with the role title and location in the subject line.