Performance & Capacity Engineer at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

• Join at the ground floor and help shape ServiceNow's future at ACC.
• Innovate & drive meaningful change
• Flexible location across Wellington, Auckland or Christchurch

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

You can find more about ACC and the work we do here.'

About the role | Mō te tūranga mahi

We are looking for a permanent Performance & Capacity Engineer with deep expertise in ServiceNow to join our team at ACC.

In this role, you'll be working across the broader IT Service Management (ITSM) space, contributing to key areas such as:

• ServiceNow Development: You'll get hands-on with both front-end and back-end development, helping shape how ServiceNow operates under the hood.
• Configuration Management Database: Ensuring data integrity and supporting performance insights.
• Incident Management: Enhancing responsiveness and system reliability through smart automation and analysis.
• Event and Alert Management Rules: You'll create and refine rules that drive intelligent alerting and system visibility which are critical parts of our performance strategy.
• Support ITOM, Service Mapping and CI Discovery as part of our growing ServiceNow practice
• Engage with stakeholders on new ways of maximising value from ServiceNow as it matures at ACC such as dashboarding and forms

ServiceNow is a rapidly growing product at ACC, and this role offers the opportunity to develop and influence its evolution from infrastructure insights to service delivery excellence. With plenty of work ahead, you'll have the freedom to experiment, solve complex challenges, and leave your mark on a product that's critical to ACC's success.

About you | Mōu

We are looking for someone who can:

• Demonstrate proven hands-on experience in configuring ServiceNow
• Contribute to and lead the requirements gathering, design, development, implementation and maintenance on the ServiceNow product.
• Be a strong communicator and problem solver in a fast paced ever changing environment.
• Have a genuine passion for ServiceNow capabilities and tools to deliver high quality solutions, inspired by best practices.

Plus, you'll have the following technical skills:

• A minimum of five years' experience in an IT environment.
• Technical understanding of ICT services and operational processes in large, complex organisations
• Demonstrated ability to work in a team environment and contribute to team performance.
• Ability to drive innovation, adopt new ways of working and remain flexible in changing environments.
• Commitment to customer service and continual service improvement.
• Strong interpersonal skills with the ability to work effectively with a variety of stakeholders.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:'

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $101,287 and $131,077 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 11:59pm Tuesday 18 November 2025.

Applications can only be accepted when submitted through our ACC Careers Website. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz.