Recovery Coordinator /Integrated Recovery Coordinator at Accident Compensation Corporation, Southland

Mō tēnei tūranga mahi | About this role

• Full-time | Monday to Friday | No weekends or public holidays
• Start date: Monday 19 January 2025
• Great way to start the New Year

About the Role | Mō te tūranga mahi

We're growing and looking for a compassionate and organised Level 1 Recovery Coordinator to join our team. You'll be the key contact for clients recovering from injury or facing challenges, helping them return to independence through tailored support and coordination.

You'll work 1:1 with clients, collaborating with providers, employers, and community networks to remove barriers and facilitate recovery. There are also opportunities to specialise-for example, our Level 1 Integrated Recovery team supports clients with long-term unemployment and complex claims.

What You'll Be Doing | Āu mahi matua

• Build strong relationships with clients, whānau, providers, and employers
• Communicate via phone, email, and occasionally in person
• Develop and manage personalised rehabilitation plans
• Help clients make meaningful progress toward their recovery goals

For more information click Recovery Coordinator and Integrated Recovery Coordinator

About You | Mōu

You might be an experienced administrator or come from a customer-focused background. We welcome applicants from all walks of life and encourage you to apply even if you don't meet every requirement.

What we are looking for | Ko tā mātou e rapu ana

• Excellent communication skills - able to explain complex info clearly and empathetically
• A curious mindset - keen to learn and apply legislation and technical details
• Adaptability and time management - able to adjust plans to meet client needs
• Personal resilience - able to support clients through tough times
• A clean NZ driver's licence - for occasional travel

Experience in case management or the public sector is a bonus, but not essential.

What You Can Expect | Ngā Kawatau

• $70,000 starting salary + 9% superannuation
• Annual performance reviews linked to pay progression
• Wellbeing and employee discount programmes
• Supportive team culture with coaching and employee networks
• Modern open-plan office designed for collaboration and focus

Hours: 40 hours per week, Monday to Friday between 8am and 5:30pm.

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident

At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Applications close | Rā Kati

Ready to make a difference?
Apply now and start 2026 with purpose.

Applications will close'at 11.55pm on'Sunday 16 November 2025 and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz

Late applications will not be accepted

Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.