Recovery Coordinator -ICP - Hamilton at Accident Compensation Corporation, Waikato

Mō tēnei tūranga mahi | About this role

Support Clients on Their Recovery Journey - Join Our Team!

Start Date: 19 January 2025

About the Role | Mō te tūranga mahi

As an Integrated Care Pathways (ICP) Recovery Coordinator Level 1, you'll work in partnership with providers to support our clients and their whānau on their recovery journey. Whether it's over the phone, via email, or through virtual face-to-face conversations, you'll help clients make meaningful progress towards their goals.

You'll either manage your own caseload of complex claims requiring specialised support or contribute flexibly across a centralised queue. With ICP altering the approach to case management for ACC clients with musculoskeletal injuries in the lower back, shoulder, or knee that may require surgery, your responsibilities will also include assisting providers as new collaborative practices are adopted.

What We're Looking For | Mōu

We're after someone who brings:

• Excellent communication skills - both written and verbal - with a warm, supportive approach.
• Strong time management and the ability to interpret and explain complex information clearly.
• Empathy and emotional intelligence to support clients through challenging situations.
• Personal resilience and adaptability in a dynamic environment.

What You Can Expect | Ngā Kawatau

Salary & Benefits

• Starting salary of $70,000 plus 9% superannuation
• Annual performance reviews with opportunities for pay progression

Work-Life Balance

• Monday to Friday - no evenings, weekends, or public holidays
• 40 hours per week, between 8:00am and 5:30pm

Positive Work Environment

• Open-plan office with spaces for collaboration and focus
• Supportive leadership and regular coaching
• Inclusive employee networks that celebrate diversity

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident

At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Applications close | Rā Kati

Ready to make a difference?
Apply now and start 2026 with purpose.

Applications will close'at 11.55pm on'Sunday 16 November 2025 and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz

Late applications will not be accepted

Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.