Customer Host at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

About the role | Mō te tūranga mahi
As a Customer Host / Receptionist in Wellington, you'll be a natural at welcoming people when they arrive, finding out what they need, and directing them to the right ACC team or communication channel. You will be part of a nationwide administration whānau that works together to deliver fast, consistent support. From prioritising and actioning requests to helping our kaimahi onsite, you'll play a key role in keeping things running smoothly.

No two days are the same! We're looking for an adaptable all-rounder who thrives on variety, can think on their feet, enjoys solving problems, and performs well under pressure. You'll move around the building, building strong connections and providing proactive support to our people.

ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC delivers meaningful support and guidance to over two million people recovering from accident or injury each year.

About you | Mōu
Some key things we are looking for:

• Previous experience in a customer facing role, dealing with a variety of clients
• Demonstrated experience displaying cultural awareness, empathy and understanding when working with customers
• Able to think and work calmly under pressure
• A positive attitude and good communication skills
• Great administrative skills including attention to detail, accuracy and time management skills
• Interest and working knowledge of health and safety
• Ability to work independently and take initiative
• Good computer skills and working knowledge of Microsoft programmes
• A full driver's license is preferrable but not mandatory

Health and Safety is paramount to ACC.

It would be advantageous if you have been a Health and Safety representative been on a Health and Safety committee or have a keen Health and Safety interest.

Working at ACC | Mō ACC

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ngā tikanga.

The salary is $60,486 - $68,314 dependent on the skills you can bring to the position. Additional to the base salary, we provide a 9% superannuation contribution.

This is a permanent position with 40 working hours per week, Monday to Friday, the hours of work are 8:30am and 5:00pm.

How to Apply | Me pēhea te tuku tono
The closing date is 5pm 19 January 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications will only be accepted when formally submitted through our ACC Career Website. For further information, please contact HRHelp@acc.co.nz