Service Support Administrator - Mental Health at Health New Zealand - Te Whatu Ora Lakes, Bay of Plenty

Mō tēnei tūranga mahi | About this role

Service Support Administrator

Permanent Full-time (1.0 FTE)

Mental Health & Addictions Te Whatu Ora Lakes, Rotorua

Are you an Administrator with experience in quality improvement or looking for an opportunity to develop a career pathway into service improvement and data quality? This exciting administrative role is ideal for a passionate individual with customer centric skills, excellent technical skills and a desire to improve quality and data integrity at Te Whatu Ora Lakes, Mental Health & Addictions Service (MHAS).

As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, fee flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

If you are keen to contribute to the development of strategies, systems and processes, provide administrative and operational support and grow our most important resource, our people, this role is for you!

The successful candidate will be responsible for tasks such as:

• Coordinate data & quality improvement projects across all Mental Health & Addiction Services
• Service Improvement support to the Clinical (Nurse) Manager group
• Maintaining data integrity Staff training and develop and maintain systems and processes
• Administration duties / provide administration & reception (absence) cover as directed
• Follows the principles of the Te Ara Tauwhirotanga Pathways that lead us to act with kindness Model of Care

About the Team/Service/ Location

The service support administrator works closely with the Service Manager; Decision Support Analyst, Quality, Risk & Clinical Governance Coordinator and MHAS Management Team by coordination of data requirements as set by the Ministry of Health or Te Whatu Ora, Health New Zealand. Secondly the role provides administration support to the Clinical Managers of the various Mental Health & Addiction Services teams, as it relates to Data Quality Assurance and Service Improvement projects.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

For more information on living and working in Rotorua click here

About you

As Service Support Administrator, you should demonstrate: 

• The ability to collaborate and work within complex systems and processes
• Exemplary interpersonal skills, including listening skills and advanced problem solving skills
• Computer literate and proficient to expert in Microsoft Office suite 
• Ability to quickly learn to navigate new electronic applications including training others 
• Able to work under pressure and adapt to changes in a demanding work environment.
• An understanding of the Treaty of Waitangi and cultural awareness
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.