Consumer Feedback Coordinator - Consumer Experience at Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland, Auckland

Mō tēnei tūranga mahi | About this role

• Auckland City Hospital, Permanent / Part-time - up to 64 hours a fortnight
• Play a vital role in improving the consumer and whānau experience through effective feedback management
• Collaborative setting, fostering professional growth and knowledge exchange

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Consumer Feedback Coordinator, you will support our patients and whānau by handling calls, emails and survey results from consumers. Collaborating with the clinical team and the wider organisation, you will work to craft responses to consumers in a way that reflects their concerns and our organisational values. Your initiative, keen eye for detail, collaborative spirit, and ability to work well within a team will be highly valued in this role

Please visit the position description here.

About the Team/Service

At Te Toka Tumai Auckland, we are not just hiring - were building the future. New Zealands health system is in an exciting period of transformation, underpinned by the vision of Pae Ora | Healthy Futures. Together, were creating a more equitable, accessible, and people-centred health system that works for everyone.

About You

We are looking for someone who brings:

• Strong administrative and organisational skills.
• Excellent verbal and written communication skills, with empathy and professionalism.
• Experience working with databases, case management, or customer service systems.
• The ability to manage competing priorities and meet deadlines.
• Resiliency, adaptability and flexibility
• Emotional intelligence and a good sense of humour
• Problem-solving / troubleshooting abilities
• A commitment to equity, Te Tiriti o Waitangi, and culturally responsive service.

About the Location

For more information working in Auckland click here.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, please click apply now. All applications must be submitted through our online careers portal by midnight, 15 February 2026.

If you have any questions about the role, please contact Recruitment Consultant - Belinda Peddie belinda.peddie@tewhatuora.govt.nz

Note... We will review applications as they are received and may proceed with the recruitment process before the closing date of this advert. We reserve the right to amend or close the advertisement at any time without notice, depending on application volumes and business requirements.