Team Leader at Accident Compensation Corporation, Auckland

Mō tēnei tūranga mahi | About this role

• Multiple Roles (1 x Permanent and 1 x Fixed Term 12 months)
• Based in Manukau

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

This is a unique and challenging role, supporting administration employees who are often not only new to ACC, but also working in their first role in a corporate environment. They bring a fantastic customer focus but still learning the intricacies of working in an office environment.

As a Team Leader in our Manukau Administration team, key to your success will be your ability to guide your team and enable them to provide a proactive, efficient supportive service for our clients. Ensuring that our clients receive the right support to enable their effective rehabilitation and subsequent return to independence. You will be setting the expectations and the ACC behaviours to ensure their success.

The appointing salary for this role will sit between $101287 and $119161 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.


About you | Mōu

You will need to be able to hit the ground running and will be in your element coaching and mentoring teams and providing support to ensure their success.'You will thrive working in a fast-paced environment and enjoy the opportunity to work'collaboratively.

Important Skills | Nga Pūkenga Motuhake

• Leadership experience in a customer focused or service delivery environment.
• Proven ability to motivate operational teams to achieve customer outcomes using data and insights.
• Experience coaching people to achieve results, adapting your approach to suit individual needs and styles.
• Strong interpersonal skills with the ability to make pragmatic decisions in complex and/or challenging situations.
• The ability to create a high performing and highly engaged team.
• A knowledge of Recovery Administration would be advantageous.

If you are an experienced, customer focused leader or mentor who thrives on consistency, collaboration and supporting a team to deliver quality customer experiences and outcomes this is the role for you.


Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

As part of your application, you will need to provide answers to the following questions and attach as a word document along with your CV:

1. What motivated you to express your interest in joining the Recovery Administration leadership team?
2. What sets you apart from other applicants?

Applications will close at 11.59pm on Sunday 15th February 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp@acc.co.nz