Clinical Administrator | Christchurch Hospital at Health New Zealand - Te Whatu Ora Waitaha Canterbury, Christchurch

Mō tēnei tūranga mahi | About this role

• Christchurch - Christchurch Health Campus -Women's Health
• Full time permanent position working 40 hours per week Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We are seeking a dedicated and flexible administrator who is highly organised and enjoys variety to join our team at Christchurch Women's Hospital.  The key purpose of this role is to support the clinicians to provide the best possible care for our patients by creating accurate and timely letters from audio recordings, supporting the patient journey through ensuring documentation present and correct, and being part of our reception team.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities:

1. Customer Service

• Deliver exceptional customer service to patients, clinicians, and others accessing our services.
• Always maintain confidentiality and privacy.

2. Transcription of Patient Letters

• Use audio recordings to create letters for patients and clinicians.
• Ensuring that any enclosures are added to letters
• Ensuring any follow up actions are completed

3. Patient Management Systems & Processes

• Ensure accurate and timely data entry and booking.
• Follow MoH and Waitaha Canterbury Elective Services guidelines (Orange Book V3).
• Communicate booking details clearly with patients.
• Ensure all supporting documentation is available to both clinicians and patients as appropriate

4. Communication

• Exhibit professional and proactive communication.
• Maintain a collaborative and supportive environment for the clinical team.

About you

Essential:

• Exceptional customer service skills, with a strong people focus
• Technically savvy, with the ability to quickly learn and adapt to new systems
• Experience as an audio transcriptionist
• High level of accuracy, attention to detail, and time management.
• Strong organisational, time management, and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) with advanced keyboard skills.
• Ability to work both independently and collaboratively as part of a team.

Desirable:

• Experience in a healthcare administration role.
• Knowledge of medical terminology and familiarity with public hospital systems.
• Sensitivity to diverse cultural backgrounds. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.