Receptionist/Administrator - Radiology Taupo at Health New Zealand - Te Whatu Ora Lakes, Bay of Plenty

Mō tēnei tūranga mahi | About this role

Receptionist/Administrator Radiology

Taupo Hospital

Permanent Fulltime 

This is a key frontline role within a busy, patient-focused Radiology Department. You will play an important part in ensuring patients, referrers, and clinical teams are supported through accurate scheduling, clear communication, and high-quality administrative coordination.
Working at the heart of the Radiology service, youll contribute directly to timely patient care by managing referrals, appointments, waitlists, and reception services across multiple imaging modalities. If you enjoy working in a fast-paced healthcare environment where organisation, teamwork, and compassion matter, this role offers both variety and purpose.

Youll be part of a supportive and collaborative organisation that values professional growth, wellbeing, and balance. Health New Zealand | Te Whatu Ora Lakes offers a welcoming workplace culture, opportunities to contribute to service improvement, and the chance to live and work in a region renowned for its lifestyle, community spirit, and natural environment.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Radiology Receptionist / Administrator, you will provide high-quality administrative and reception support to the Radiology Department, ensuring radiology procedures are scheduled accurately and efficiently in line with clinical priorities, Ministry of Health requirements, and patient needs.
Your role will include coordinating referrals and appointments, maintaining and monitoring waitlists, supporting radiologists with administrative tasks, and providing professional reception services to patients and whānau. Youll work closely with radiology staff, clinicians, wards, and external providers to ensure smooth workflows and positive patient experiences.

This role requires strong attention to detail, excellent communication skills, and the ability to remain calm and organised in a busy clinical environment.

About the Team/Service/ Location

Our Administration team supports a multidisciplinary imaging service, working across modalities to ensure smooth coordination of referrals, appointments, and patient information. The team plays a vital role in enabling safe, timely, and effective radiology services.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from two hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

As Radiology Receptionist/Administrator, you will bring strong administrative capability, a patient-centred approach, and a commitment to high-quality healthcare service delivery. You will ideally have:

• Experience in administrative or reception roles, preferably within a healthcare or complex service environment
• Strong organisational skills with the ability to manage multiple priorities and time-critical tasks
• High attention to detail and accuracy when managing referrals, appointments, and patient information
• Confidence using digital systems and the ability to quickly learn new clinical and administrative systems
• Well-developed communication skills and the ability to work effectively with patients, whānau, clinicians, and multidisciplinary teams
• A calm, professional approach when working under pressure
• A commitment to equity, patient confidentiality, and respectful, compassionate care

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. 

The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.