Processor - Home Ownership Products at Kāinga Ora – Homes and Communities , Auckland

Mō tēnei tūranga mahi | About this role

• Diving deep into documents, support financial futures through your analysis and attention to detail.
• You will be helping 1st home buyers realise their dream of owning their home
• Fixed Term/Secondment until 16 July 2026 - 16 July 2027

Te whiwhinga mahi - Our opportunity

As a Processor in the Home Ownership Products team, you will be accountable for managing a customer portfolio, sustaining solid partnerships with customers, bankers and legal representatives. You will provide advice around lending assessment and customer creditworthiness, leading to successful property transactions and Home Ownership outcomes.

You will be responsible for the application, credit assessment and reporting on the variety of Kāinga Ora products on behalf of the government, whilst partnering with the rest of the business.

This role is required to work minimum of 3 full days per week in our Counties/Manukau office.  Core business hours are from 9am to 3pm, work days may start as early as 7am and end as late as 6pm to accommodate the full eight-hour schedule.

Ngā pūmanawatanga ōu - What you will bring

Here's what you will bring to the role:

• Undertake the eligibility and qualification related processes to ensure timely processing of applications. A key to this is ensuring accuracy of data, a positive experience for applicants, whilst also ensuring compliance with eligibility criteria, policy and relevant legislations obligations (e.g. Privacy Act, CCCFA KiwiSaver Act).
• Remain current with policy and process requirements. Share this knowledge with other staff to grow capability. Being a SME as necessary for new and improved business implementation.
• Follow up needs and experience of customers including triaging, responding to feedback and complaints in an effective and sensitive manner, maintaining effective customer/stakeholder relationships, escalating issues when required, and consulting with the appropriate internal and external stakeholders.
• Build and maintain constructive working relationships with work colleagues, internal and external stakeholders to enhance understanding and the cooperation needed to achieve desired team and organisational results.
• Work collaboratively with the other members of the team to ensure consistency and quality of services provided in a timely manner.
• Support other teams within Kāinga Ora which may include working across teams on occasions to support fluctuation in work volumes
• Ensuring targets are met by prioritising the workload in the most effective manner
• Work with the Team Leader on identifying opportunities to gain efficiencies through reviewing existing processes

Nōu te rourou - What's in it for you? 

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz.  All applicants, including existing employees, need to follow this process. If you have any questions about this role, please contact  kaingaora.recruit@kaingaora.govt.nz.

Applications close on Friday, 5 June 2026 at 11:55pm

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.