Team Leader and Administration - Mental Health at Health New Zealand - Te Whatu Ora Lakes, Bay of Plenty

Mō tēnei tūranga mahi | About this role

Team Leader/Administrator Administration Team, Adult Community Mental Health & Addictions 

Rotorua & Taupo

Permanent Full-time (1.0 FTE / 40 hours per week)

This role offers a competitive salary, variety and a good level of challenge while working with a great team of passionate clinicians and administrators. As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, fee flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a Team Leader & Administrator who is solution focused, has highly development office management and organisation skills to ensure smooth running of the administration teams supporting the Rotorua and Taupo based Adult Community Mental Health services. As a Team Leader / Administration your role will be an effective manager leading and supporting your team of eight administrators / Receptionists / Clinical Typists to be effective. You will work closely with the management team to support to ensure service priorities are met and systems are implemented consistently across teams. 

This position is pivotal in ensuring the effective and seamless operation by the Administration team and will work collaboratively with the Clinical Nurse Managers of the Adult CMHAS services. The role will be based at Rotorua and travel to Taupo as is required.

About the Team/Service/ Location

The Administration Team reports to this role and provides administration / reception / clinical typing to the two Adult Community Mental Health services in Rotorua and Taupo. Five administrators in Rotorua and 3 administrators in Taupo. The two Adult Community Mental Health & Addictions services has a team of 5 administrators providing administration / reception / clinical typing Health and Addictions Service is a busy hub of activity serving five specialty teams on site.

At Lakes MHAS, we embrace the principles of the model of care Te Ara Tauwhirotanga - Pathways that leads us to act with kindness and this is embedded into everything we do.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

For more information on living and working in Rotorua and Taupo click here

About you

The successful person will be required to undertake duties associated with the administration of our service, primarily in the reception area. The administration front desk is at the forefront of all our client and visitor interactions and an excellent opportunity to enhance the patient experience. The role encompasses many different tasks with induction and training to assist in the development and enhancement of your skills and knowledge.

Your strengths will include:

• Working in a health environment with an understanding of service delivery
• Excellent verbal and written communication, complemented by exceptional organisational skills.
• Strong administrative skills, including advanced MS Office suite
• You must to able to work under pressure, often with competing demands and deadlines.
• Keenness and general willingness to help out with a can-do attitude 
• You will need to have proven leadership skills showing that you have led a team with change management skills of benefit.
• You will be organised, resilient and have the ability to walk alongside people wherever their journey.
• You will be solution focused with highly development office management and organisation skills. 
• You will be an effective time manager, with a demonstrated ability to prioritise forward plan, make sound decisions and use initiative.

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz 

The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.