HR Systems and Reporting Analyst at New Zealand Customs Service, Auckland

Mō tēnei tūranga mahi | About this role

• Looking for your next challenge to provide excellent HR Systems Reporting and Analysis in a diverse organisation.
• Join a friendly and supportive team environment!
• 3 extra Customs' service leave days 
• Auckland based - part-time 20 hours per week
• Salary - $96,000 - $110,000 (dependent on skills and experience)

We’re looking for a passionate and skilled HR data analyst to join our team as HR Systems and Reporting Analyst. If you thrive in a complex environment and have a passion for systems and data, we want you on our team! This opportunity is a part-time role, working 20 hours per week, based in our Auckland Customhouse. 

About this role…

The HR Systems and Reporting Analyst role reports to the Team Leader HRIS Payroll and Reporting and takes responsibility for completing all aspects of HR related reporting and analysis for both internal and external customers. The role also contributes to management of key HR systems and provides support to the payroll function.

To be successful as a Senior HRIS and Payroll Specialist, we’d expect you to have…

• Background in HRIS, payroll and data analytics with experience in providing analysis and support to managers, ideally with experience in central government or a relevant business environment.
• Extensive computer system experience, including Microsoft Excel to an advanced level, experience writing SQL select queries, PowerBI reports, and VBA macros.
• Demonstrated ability to identify improvement opportunities and implement changes with a customer focused approach. A commitment to service excellence through continuous improvement and innovation.
• An approachable and open operating style linked to a “can do” attitude and desire to find workable solutions that meet the needs of managers and are compliant with legislation and/or policy requirements.
• Ability to develop a strong understanding of Customs operational delivery and alignment of advice, support, services to the need.
• Ability to build and maintain effective internal relationships as well as identify and establish required external relationships building strength and rapport in maintaining and sustaining those relationships.
• Strong problem solving and decision-making capability, including the ability to identify problems, manage or mitigate risks and implement innovative solutions that align with strategic direction.
• Demonstrated ability to work independently, manage own time, prioritise activities, plan projects or groups of activities, and to manage all aspects within specified timeframes.
• Excellent communication skills both verbally and written with the ability to communicate complex and analytical data to wide ranging audiences at all levels.

Working at Customs…

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.  We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

As an employer, NZ Customs is committed to providing an enjoyable and challenging work environment with a focus on personal development.

We care about well-being, personal growth, and job satisfaction, which is supported through: 

• offering on-the-job training and career development.
• understand that everyone has a voice and every voice counts.
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• care about people’s wellbeing.
• providing discounted health insurance.
• Three Customs' service days, in addition to four weeks of annual leave.

How to apply…

To join Customs in any role you must be a New Zealand citizen or NZ permanent resident. *

* This means:

• a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application; OR
• a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at the time of application. You may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record.  The successful applicant will also be required to pass a drug test as well as being subject to random, ongoing drug tests during their period of employment with Customs.  (These requirements apply to all successful applicants for roles at Customs and Customs employees.)

To apply, please submit a CV and cover letter outlining your skills and experience, via our online process. If you have any specific questions about the role, please contact Suzanne Leahy (Senior Corporate Recruitment Advisor) at Suzanne.leahy@customs.govt.nz

Applications close at 11pm, Sunday 19 July 2026.

We encourage you to apply early for this position as we will be assessing applications as they are received and potentially interviewing earlier than the closing date.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Please apply directly online as we do not accept applications sent to email addresses.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.