Hapori Kaitiaki (Community Guardian) - Te Mātāwai at Kāinga Ora – Homes and Communities , Auckland

Mō tēnei tūranga mahi | About this role

• Be part of truly rewarding mahi, making a difference in our communities
• Supporting our customers at our flagship Greys Ave (Te Mātāwai) complex
• 24/7 rostered rotating shift, Fixed Term until March 2027

Te whiwhinga mahi - Our opportunity

Te Mātāwai is the creation of a 276-unit apartment complex in central Auckland, delivered under a 'single-site supported housing' model. 

'Single site supported housing' is the coordination of public housing coupled with support services to meet customers' social and health needs and increase wellbeing.  Te Mātāwai is one of the first demonstrations of single site supported housing in Aotearoa New Zealand with 24/7 on-site support and Hapori Kaitiaki services.

Visit https://kaingaora.govt.nz/en_NZ/social-housing-and-build-programme/greys-ave-te-matawai/  to learn more about our Greys Ave development.

Hapori Kaitiaki - Community Guardians

The Hapori Kaitiaki (Community Guardian) will be the first point of contact for customers and tenants at 139 Greys Avenue, their visitors, and the community. You will be responsible for ensuring they all receive the appropriate care, information and support required within a welcoming, healthy environment.  The team is working under 24/7 shift schedule environment which include the night shifts.

This role provides the opportunity to make a real difference in our customers' lives, as you build trust, develop strong and lasting relationships, support housing and wellbeing needs and help to create a thriving, connected community at 139 Greys Avenue.

A key part of the role is engaging effectively and connecting with the inter-disciplinary groups working within the 139 Greys Avenue complex, the on-site Lead Support Provider, wider Kāinga Ora groups and external stakeholders.  Single-Site Supported Housing is an innovative approach for Kāinga Ora, and cross-team collaboration is important for its success.

Ngā pūmanawatanga ōu - What you will bring

• A track record of supporting customers who may have challenging housing and wellbeing needs, coupled with the ability to build enriching customer relationships.
• Preferred experience in working rotating day and night shifts
• You will be adept at recognising emerging situations, de-escalating highly emotional situations or conversations, and knowing when to escalate and request external support.
• You will have strong observational and analytical skills that can be applied to practical situations, with an aptitude for problem solving and understanding the reasons behind customer issues in an empathetic manner that is free of judgment.
• You will be experienced working with diverse cultures and/or community groups and be embracing of the diverse environment Te Mātāwai offers.
• Speaking multiple languages including English would be an advantage but is not essential.
• First Aid certification and Safety Intervention or De-escalation certification is an advantage, but training will be provided.

Important to know

• These roles are physically and mentally challenging. You will be presented with confronting and potentially triggering situations. Applicants should consider this before applying.
• Applicants must be available to work morning, afternoon, and night shifts as part of a 24/7 frontline service.
• Rosters will be published 2 to 4 weeks in advance.
• Availability for on-call work during weekdays and weekends would be a distinct advantage.
• In recognition of shift work in these roles, you will be entitled to an additional week of leave each year (pro rata).
• Time and a half for overtime
• Free safe and secure car park on site during your shift
• You will also receive a paid break per shift, in lieu of being required to remain on site during shift. Rest breaks are also provided.

Nōu te rourou - What's in it for you? 

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance.

Mō mātou - Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. Every day, we help shape how our customers live today and into the future. It’s meaningful mahi, and we’re transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

• Our future – building a high performing organisation that delivers quality housing for generations.
• Our tenants – warm, dry, well maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz. All applicants, including existing employees, need to follow this process. If you have any questions about this role, please contact kaingaora.recruit@kaingaora.govt.nz.

Applications close on Sunday, 16 August 2026 at 11:55pm. 

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.